Refund Policy

Our Commitment

AusPath provides digital educational products — PDF study modules, AI-powered tools, and visa preparation resources. Because these are digital products that are accessible immediately after purchase, we have a clear and fair refund policy that balances student protection with the nature of digital goods.

Technical failure — If you paid successfully but cannot access your modules or tools due to a technical error on our side, and we cannot resolve it within 48 hours, you receive a full refund.

Content not as described — If the content you received is materially different from what was described on the website at the time of purchase.

Duplicate payment — If you were charged twice for the same product, the duplicate charge is refunded immediately.

Request within 24 hours of purchase — If you request a refund within 24 hours of payment and have not downloaded any modules or used the AI tools, we will refund you in full — no questions asked.

After 24 hours — If more than 24 hours have passed since purchase and you have accessed your modules or tools.

Change of mind — If you simply change your mind after accessing the content, we are unable to offer a refund as the digital product has been delivered and used.

IELTS exam result — AusPath provides preparation resources and tools. We cannot guarantee a specific IELTS band score. Refunds are not available on the basis of exam outcomes.

Visa outcome — Our GTE tools and visa resources are designed to help you prepare a strong application. We cannot guarantee visa approval. Refunds are not available on the basis of visa decisions made by the Australian Department of Home Affairs.

Email us at support@auspath.co.ke with:

• Your full name and email address used for payment

• Your Paystack transaction reference number

• The reason for your refund request

We will respond within 24 hours. Approved refunds are processed within 3–5 business days and returned to your original payment method.